Frost*ies

Frost* => Frost* => Topic started by: TonyB on November 18, 2008, 03:02:11 PM

Title: CRS selling EIMA
Post by: TonyB on November 18, 2008, 03:02:11 PM
Well I pre-ordered the signed copy of the album a few weeks ago through CRS, and the money's gone out my account yet I'm seeing a sign on the website saying they can't sell Frost* stuff anymore cause of violating a clause meaning they have to no longer be VAT free...
I haven't got the album yet either!!

Does this mean I've got to buy it again from somewhere else and get a refund??!
Any help would be greatly appreciated, I'm getting withdrawal symptoms knowing that it's out there and I don't yet own it!!!

 :shock:  :(  :cry:
Title: Re: CRS selling EIMA
Post by: Drarok on November 18, 2008, 03:36:16 PM
Same situation here. Ordered from CRS asap, money taken, no info, no delivery.

VAT on £14 is £2.45, the postage was £2.50, but surely posting a package can't cost THAT much? A 1st class letter is pennies...

I wouldn't mind them charging me an extra £2.45 to get it to me, but I paid for first class delivery, hoping to get it on release day or straight after, but alas no.
Title: Re: CRS selling EIMA
Post by: TonyB on November 18, 2008, 03:39:26 PM
Well I've just spoken to a lovely man called Bernard.
Apparently they can't sell anymore Frost* stuff but as I and others have already paid it would be sent from the band themselves which I believe is Mr. Jowitt?

guess I'll just have to be patient :(
Thought I'd done well waiting this long!  :evil:
Title: Re: CRS selling EIMA
Post by: Wickerman on November 18, 2008, 03:42:18 PM
I'd contact TLD.  CRS seem to have well and truly fucked up a good deal of the Frost* orders, but I copied and pasted my original email confirmation to her, so hopefully she got that ok and it will be on its way within the week.  I believe I'm lucky t have at least got a confirmation email though, so I'm not sure what to suggest for people who didn't get one.  Maybe give CRS a call?

I think it's fair to say that CRS have messed up big time here, and I suspect a lot of us who were expecting our albums in time for release will be pretty pissed off, considering we could have bought them physically, but it's important to remember that it's nothing to do with anyone close to the band, and remember how hard they're working...
Title: Re: CRS selling EIMA
Post by: Liquid on November 18, 2008, 03:47:55 PM
Nothing again today. I don't know if my order's screwed up or not... No word one way or the other. How do you know when your order's busted?
Title: Re: CRS selling EIMA
Post by: gr8gonzo on November 18, 2008, 03:48:10 PM
Frosties Broke the Rokshop!

"Welcome to the Shop

Thanks to FROST* for helping us raise some money!
Sadly, due to the fact the CRS wishes to remain non VAT registered we have now had to discontinue selling products for Frost* due to the incredible success of the partnership and us being pushed close to the VAT threshold.

We would like to thank John & the rest of the band very much for their support of the CRS and hope you will still buy tickets for the BOTY awards in January which are available through this Rokshop."


Anyone with order problems, please send a PM to TLD and be super nice.  She's plenty busy already.
Title: Re: CRS selling EIMA
Post by: RWA on November 18, 2008, 04:14:54 PM
Ordered it from CRS also. Still waiting.

I'll give it a few extra days though. The boys do what they can but they can't control international postage. Oh and local postage can suck ass too you know.  :roll:
Title: Re: CRS selling EIMA
Post by: Drarok on November 18, 2008, 04:17:33 PM
Who's TLD?

I got a confirmation email, so I just replied to that to contact CRS.
Title: Re: CRS selling EIMA
Post by: gr8gonzo on November 18, 2008, 04:23:31 PM
The Lady Deb (//http://www.frostmusic.net/frosties/memberlist.php?mode=viewprofile&u=234) is handling all orders, CRS and direct.

<edit: The Lurvely Lady Deb>
Title: Re: CRS selling EIMA
Post by: GaryC on November 18, 2008, 04:29:18 PM
I thought it was "the lovely Deb" ?


I'm one of the CRS crowd too - paid £18.50 for the signed version

Sigh.....Still no sign of EIMA....  must ....have....patience.....
Title: Re: CRS selling EIMA
Post by: gr8gonzo on November 18, 2008, 04:31:44 PM
Indeed.  I sit corrected.
Title: Re: CRS selling EIMA
Post by: turbo on November 18, 2008, 04:44:08 PM
i got mine from crs too [still waiting ] paid 18.50 for it , i wouldnt mind but id already orderd it from hmv for 11 quid and cancelled it because i thought i was helping the band out by buying it from crs ,  :roll:
Title: Re: CRS selling EIMA
Post by: johninblack on November 18, 2008, 04:45:20 PM
Quote from: "GaryC"I thought it was "the lovely Deb" ?

Yep, same here.

Quote from: "GaryC"I'm one of the CRS crowd too

Yep, same here.

Quote from: "GaryC"paid £18.50 for the signed version

Yep, same here.

Quote from: "GaryC"Sigh.....Still no sign of EIMA....  must ....have....patience.....

Yep, same here.
Title: Re: CRS selling EIMA
Post by: James_S on November 18, 2008, 04:50:48 PM
It was the same for me, and TLD confirmed posting mine out today, so hopefully it will be the same for everyone else too :)
Title: Re: CRS selling EIMA
Post by: Liquid on November 18, 2008, 05:58:42 PM
Wait, so are they sending out posting confirmations?

Bah. I'm all nervous. I want this album a whole freaking lot, and I keep checking here for good news, though I have no idea how this forum will help the mail services speed up my package delivery...
Title: Re: CRS selling EIMA
Post by: ecky p on November 18, 2008, 06:07:25 PM
me too..no CD..checked out Crs to find my order canceled.Did have problems with my card
right enough..some b------ booked flights/rail tickets and mobile top ups on it.Oh well such is the world we live in....dont fancy that pay pal thingy thing...will order it from Amazon..release date 24/11.
Title: Re: CRS selling EIMA
Post by: Bert on November 18, 2008, 08:42:12 PM
I ordered mine (signed special edition) from CRS back in October when it first came on + some tshirts and a beanie. £53 all in, but have not received anything as yet.

Still hopeful and have PM'd JJJ and TLD but no reply as yet - appreciate they are v busy.

Huge cock up by CRS really. I think I'll have to download a copy to tide me over !!:-)
Title: Re: CRS selling EIMA
Post by: Paco on November 18, 2008, 09:00:10 PM
:shock:
Ouch... I'm really shocked to hear this... :(
I ordered two special editions (one for a friend), two shirts and a Tour CD...

£59.00

My order was received at 28/10/2008, paid at 31/10/2008 and I still haven't got anything... :cry:  (I DID get an order confirmation though. (But no post confirmation...))
At first I thought it's due to the fact that I'm living in the Netherlands... But now I read this.. :(

I will send an email to CRS right away.
Is there anything else I should do?


-Paco
Title: Re: CRS selling EIMA
Post by: AnsOnkruid on November 18, 2008, 09:03:06 PM
Quote from: "Paco"My order was received at 28/10/2008, paid at 31/10/2008 and I still haven't got anything... :cry:  (I DID get an order confirmation though.)
At first I thought it's due to the fact that I'm living in the Netherlands... But now I read this.. :(
I live in the Netherlands too and still don't have it and neither does Ron (I think). I think we're getting it at the same time. Maybe tomorrow.

*Another sigh*
Title: Re: CRS selling EIMA
Post by: johninblack on November 18, 2008, 09:04:09 PM
Quote from: "Paco":shock:
Ouch... I'm really shocked to hear this... :(
I ordered two special editions (one for a friend), two shirts and a Tour CD...

£59.00

My order was received at 28/10/2008, paid at 31/10/2008 and I still haven't got anything... :cry:  (I DID get an order confirmation though. (But no post confirmation...))
At first I thought it's due to the fact that I'm living in the Netherlands... But now I read this.. :(

I will send an email to CRS right away.
Is there anything else I should do?


-Paco

Hello Paco, you should PM JJJ or TLD. They are very busy but should sort you out.
Title: Re: CRS selling EIMA
Post by: D S on November 18, 2008, 09:08:07 PM
Yes - send a PM to TLD and ask her to check that CRS have forwarded your order.  I did that last night and she very helpfully let me know today what the situation was - namely that CRS had not passed my order on.   :(

JJJ and TLD are doing a great job but they simply can't process orders they haven't been given.

To add insult to injury, I got the credit card bill today for the 'service' which CRS have provided - not impressed.  :evil:
Title: Re: CRS selling EIMA
Post by: Paco on November 18, 2008, 09:12:13 PM
Quote from: "johninblack"
Quote from: "Paco":shock:
Ouch... I'm really shocked to hear this... :(
I ordered two special editions (one for a friend), two shirts and a Tour CD...

£59.00

My order was received at 28/10/2008, paid at 31/10/2008 and I still haven't got anything... :cry:  (I DID get an order confirmation though. (But no post confirmation...))
At first I thought it's due to the fact that I'm living in the Netherlands... But now I read this.. :(

I will send an email to CRS right away.
Is there anything else I should do?


-Paco

Hello Paco, you should PM JJJ or TLD. They are very busy but should sort you out.

Thanks John! :D Happy belated birthday by the way! You have some spare time to come over to The Shattered Room anywhere near in the future? ;)

I'll PM JJJ.

-Paco
Title: Re: CRS selling EIMA
Post by: Valhall on November 18, 2008, 09:43:18 PM
Same here... Ordered EIMA and a t-shirt on Oct. 28th, now I saw them as "paid" on the website but  I never received any confirmation e-mail.

I PM'd TLD too, I hope we'll have some good news soon  :)
Title: Re: CRS selling EIMA
Post by: XeRocks81 on November 18, 2008, 10:08:00 PM
so... Should everyone who ordered from CRS message JJJ or TLD?  I mean, I'm in canada so  I'm assuming it should be here by the end of the week and I'm not worried yet.  Or should I be?
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 18, 2008, 10:08:22 PM
Hi all,

For those of you who ordered via the CRS and who haven't received anything yet, please mail TLD.  

It seems that the CRS have taken some orders that they haven't passed on.  Cock up rather than conspiracy, as is the way with most things, but it's no good to you, because you don't get the goods you've paid for, and no good to us as we don't get paid for the goods we're providing, and I realise many of you have bought this way in order to try to help the band direct.

I can only apologise, and confirm we will do everything we can to sort the problems if people let us know what the problems are.  

We don't have these problems with our own shop, but as ever, please get in touch and we'll do our best to sort out any problems that do arise.

We're doing our best and still learning.  Thanks for your patience.  Public service announcement over.

JJJ
Title: Re: CRS selling EIMA
Post by: RacingHippo on November 18, 2008, 10:19:10 PM
Thanks for that Mr J (or is that Mr JJ?).
I've been putting off PMing TLD until now as I didn't want to add to her already burgeoning inbox unnecessarily, but having failed to find an order confirmation in my email archive today - and now with your suggestion - I'll do so forthwith!

Thanks for your superb customer service, both of you :)
Title: Re: CRS selling EIMA
Post by: ks and rtg on November 18, 2008, 10:23:32 PM
How do we PM TLD?  Is that the username too?  Even if it were, I wouldn't know how to go about sending a PM without finding a post of theirs so I could click on the username first.

Thanks d00dz
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 18, 2008, 10:32:11 PM
Go to the Announcements section - there's a topic marked Memberlist and you can PM her from there.

JJJ
Title: Re: CRS selling EIMA
Post by: RacingHippo on November 18, 2008, 10:50:49 PM
...or just CLICK HERE (//http://www.frostmusic.net/frosties/ucp.php?i=pm&mode=compose&u=234) :)
Title: Re: CRS selling EIMA
Post by: gareth on November 18, 2008, 10:56:06 PM
What the hell?

I sent a PM about the CRS order to "Deno" lastnight.  :oops:

Could have sworn that was TLD actually. Bah!

Sending one to TLD now.
Title: Re: CRS selling EIMA
Post by: James_S on November 18, 2008, 10:57:47 PM
Quote from: "gareth"What the hell?

I sent a PM about the CRS order to "Deno" lastnight.  :oops:

Could have sworn that was TLD actually. Bah!

Sending one to TLD now.

The Lad Deno, perhaps?

Sadly no! :D
Title: Re: CRS selling EIMA
Post by: DanielX on November 19, 2008, 12:32:58 AM
Same here. Particularly worried, since I live in South America =P
Hope there are no problems to that.
Title: Re: CRS selling EIMA
Post by: TonyB on November 19, 2008, 01:33:37 AM
Well I've Pm'd away so hopefully this will all get sorted out!

Until then I'm going to take the wise words of Simon Peg "I'm going to sit down, have a cup of tea and wait for this whole thing to blow over"

Can I just say on a seperate note how awesome everyone on this forum is. If it wasn't for the brilliant communication between everyone noone would have had a clue what was going on! That particularly goes for JJJ as I'm sure he must be a VERY busy man at the moment.

 :D
Title: Re: CRS selling EIMA
Post by: gareth on November 19, 2008, 02:09:40 AM
Quote from: "TonyB"Well I've Pm'd away so hopefully this will all get sorted out!

Until then I'm going to take the wise words of Simon Peg "I'm going to sit down, have a cup of tea and wait for this whole thing to blow over"

Can I just say on a seperate note how awesome everyone on this forum is. If it wasn't for the brilliant communication between everyone noone would have had a clue what was going on! That particularly goes for JJJ as I'm sure he must be a VERY busy man at the moment.

 :D

+100000

I am worried but it could be alot worse. Thanks JJJ and TLD, I know you've got alot to deal with so i'll be patient.  :)
Title: Re: CRS selling EIMA
Post by: keithd on November 19, 2008, 09:44:44 AM
Still not had mine too  :(
Title: Re: CRS selling EIMA
Post by: TonyB on November 19, 2008, 10:22:38 AM
Anyone had any luck getting it today? I'll be finding out at lunch time...
Title: Re: CRS selling EIMA
Post by: Gandalf1986 on November 19, 2008, 10:31:55 AM
Not yet... Quite worried now... :?
Title: Re: CRS selling EIMA
Post by: Equinox on November 19, 2008, 10:59:02 AM
i've not had mine yet, but the post round here is pretty rubbishh

i did download the album from EMusic though, so i've had a listen.

like most of it. although i still see myself listening to milliontown at least once a day, more my style

i've seen a few posts saying they were disappointed and that it wasn't typical prog. but did they not read the album name.... Experiments in mass appeal... i knew what to expect from that. i like the new sound, once again frost are pushing the boundries. good job guys.

could i ask if frost will get royalties for the download from emusic?? i hope so

i'm a crumb again,,,, booooo!!!  :)  :)  :)
Title: Re: CRS selling EIMA
Post by: Mikey on November 19, 2008, 11:09:12 AM
Quote from: "J Jonah Jameson"Hi all,

For those of you who ordered via the CRS and who haven't received anything yet, please mail TLD.  

It seems that the CRS have taken some orders that they haven't passed on.  Cock up rather than conspiracy, as is the way with most things, but it's no good to you, because you don't get the goods you've paid for, and no good to us as we don't get paid for the goods we're providing, and I realise many of you have bought this way in order to try to help the band direct.

I can only apologise, and confirm we will do everything we can to sort the problems if people let us know what the problems are.  

We don't have these problems with our own shop, but as ever, please get in touch and we'll do our best to sort out any problems that do arise.

We're doing our best and still learning.  Thanks for your patience.  Public service announcement over.

JJJ
The other thing to add is The Royal (Snail) Mail
Just because you haven't received it yet doesn't mean it hasn't been despatched.
You probably don't want to read this (//http://www.telegraph.co.uk/news/uknews/1378640/One-million-letters-lost-each-week.html), & they've been losing this many for years. Add in other mangling companies...it could take some time.
Title: Re: CRS selling EIMA
Post by: LivingForever on November 19, 2008, 11:13:28 AM
Quote from: "Mikey"The other thing to add is The Royal (Snail) Mail
Just because you haven't received it yet doesn't mean it hasn't been despatched.
You probably don't want to read this (//http://www.telegraph.co.uk/news/uknews/1378640/One-million-letters-lost-each-week.html), & they've been losing this many for years. Add in other mangling companies...it could take some time.

Yeah but what are the chances of them losing so many packages sent out of the same place...? Sadly the CRS Rokshop seems to have lost many of our orders...
Title: Re: CRS selling EIMA
Post by: Mikey on November 19, 2008, 11:15:30 AM
Quote from: "LivingForever"
Quote from: "Mikey"The other thing to add is The Royal (Snail) Mail
Just because you haven't received it yet doesn't mean it hasn't been despatched.
You probably don't want to read this (//http://www.telegraph.co.uk/news/uknews/1378640/One-million-letters-lost-each-week.html), & they've been losing this many for years. Add in other mangling companies...it could take some time.

Yeah but what are the chances of them losing so many packages sent out of the same place...? Sadly the CRS Rokshop seems to have lost many of our orders...
I've seen how they handle them.
They can lose a whole train load.
Title: Re: CRS selling EIMA
Post by: James_S on November 19, 2008, 11:16:30 AM
Quote from: "Mikey"
Quote from: "LivingForever"
Quote from: "Mikey"The other thing to add is The Royal (Snail) Mail
Just because you haven't received it yet doesn't mean it hasn't been despatched.
You probably don't want to read this (//http://www.telegraph.co.uk/news/uknews/1378640/One-million-letters-lost-each-week.html), & they've been losing this many for years. Add in other mangling companies...it could take some time.

Yeah but what are the chances of them losing so many packages sent out of the same place...? Sadly the CRS Rokshop seems to have lost many of our orders...
I've seen how they handle them.
They can lose a whole train load.

Didn't Phil Collins have a hand in that? ;)
Title: Re: CRS selling EIMA
Post by: gareth on November 19, 2008, 11:37:24 AM
About how long can I expect to wait until I get a reply from TLD?

Anyone else heard back from her?
Title: Re: CRS selling EIMA
Post by: James_S on November 19, 2008, 11:43:43 AM
Quote from: "gareth"About how long can I expect to wait until I get a reply from TLD?

Anyone else heard back from her?

I believe JJJ said that she was checking her PMs in the evenings ...
Title: Re: CRS selling EIMA
Post by: sephiroth198777 on November 19, 2008, 11:54:37 AM
so if my order status says its paid, does that mean my order hasn't been lost?
Title: Re: CRS selling EIMA
Post by: W.E. on November 19, 2008, 12:00:34 PM
Ah, excellent, the "where the fcuk is my CRS order" thread!

PM dispatched, thanks for the info here chaps!
Title: Re: CRS selling EIMA
Post by: D S on November 19, 2008, 12:22:08 PM
For more info, see my post on this page on another thread.

viewtopic.php?f=2&t=150&start=170 (http://www.frostmusic.net/frosties/viewtopic.php?f=2&t=150&start=170)
Title: Re: CRS selling EIMA
Post by: sephiroth198777 on November 19, 2008, 12:27:07 PM
Wow that's rediculous.  But the orders were not lost?
Title: Re: CRS selling EIMA
Post by: Mikey on November 19, 2008, 12:29:50 PM
Quote from: "sephiroth198777"so if my order status says its paid, does that mean my order hasn't been lost?
Not necessarily :(
Title: Re: CRS selling EIMA
Post by: gareth on November 19, 2008, 12:36:44 PM
The annoying factor for me is that I placed my order through CRS because at the time it was the only option (that saw the profits going straight to the band).

Days later it was announced that there would be another more reliable option through the Frost website.

If I had waited, just a few more days - I would have done that, but I really wasn't to know. Now orders placed through the Frost site have been sent, and us early birds who jumped at the oppurtunity to support the band haven't really got much to show for it unless we've been able to haggle a download somewhere.

I know it's really CRS's fault of course... I'm just having a rant. Life goes on! A little frustrating is all.
Title: Re: CRS selling EIMA
Post by: DannySoisSage on November 19, 2008, 12:38:51 PM
Quote from: "gareth"The annoying factor for me is that I placed my order through CRS because at the time it was the only option (that saw the profits going straight to the band).

Days later it was announced that there would be another more reliable option through the Frost website.

If I had waited, just a few more days - I would have done that, but I really wasn't to know. Now orders placed through the Frost site have been sent, and us early birds who jumped at the oppurtunity to support the band haven't really got much to show for it unless we've been able to haggle a download somewhere.

I know it's really CRS's fault of course... I'm just having a rant. Life goes on! A little frustrating is all.

I preordered mine from the Frost shop and it still isn't here. Not complaining, just saying  ;)
Title: Re: CRS selling EIMA
Post by: Ian Hepp on November 19, 2008, 12:43:18 PM
I too ordered from CRS and am still awaiting delivery.
Title: Re: CRS selling EIMA
Post by: MikeEvs on November 19, 2008, 12:50:09 PM
Reading all this I realise how very fortunate I was to receive my signed special edition given that I ordered through the CRS like so many others did but have yet to receive anything
Title: Re: CRS selling EIMA
Post by: D S on November 19, 2008, 01:24:46 PM
Quote from: "gareth"The annoying factor for me is that I placed my order through CRS because at the time it was the only option (that saw the profits going straight to the band).

Days later it was announced that there would be another more reliable option through the Frost website.

If I had waited, just a few more days - I would have done that, but I really wasn't to know. Now orders placed through the Frost site have been sent, and us early birds who jumped at the oppurtunity to support the band haven't really got much to show for it unless we've been able to haggle a download somewhere.

I know it's really CRS's fault of course... I'm just having a rant. Life goes on! A little frustrating is all.
+1!  I share your pain!  ;)
Title: Re: CRS selling EIMA
Post by: PaulBM on November 19, 2008, 02:39:04 PM
Quote from: "gareth"The annoying factor for me is that I placed my order through CRS because at the time it was the only option (that saw the profits going straight to the band).

Days later it was announced that there would be another more reliable option through the Frost website.

If I had waited, just a few more days - I would have done that, but I really wasn't to know. Now orders placed through the Frost site have been sent, and us early birds who jumped at the oppurtunity to support the band haven't really got much to show for it unless we've been able to haggle a download somewhere.

Yup, that sums up how I feel too.  :roll:
Title: Re: CRS selling EIMA
Post by: Mikey on November 19, 2008, 02:47:29 PM
Quote from: "PaulBM"
Quote from: "gareth"The annoying factor for me is that I placed my order through CRS because at the time it was the only option (that saw the profits going straight to the band).

Days later it was announced that there would be another more reliable option through the Frost website.

If I had waited, just a few more days - I would have done that, but I really wasn't to know. Now orders placed through the Frost site have been sent, and us early birds who jumped at the oppurtunity to support the band haven't really got much to show for it unless we've been able to haggle a download somewhere.

Yup, that sums up how I feel too.  :roll:

Patience.....have you PM'd TLD to check that CRS passed on the order?
Title: Re: CRS selling EIMA
Post by: Liquid on November 19, 2008, 02:49:24 PM
Someone said that TLD answers her PMs in the evening, but I have to ask... When is that?
Title: Re: CRS selling EIMA
Post by: TonyB on November 19, 2008, 02:51:36 PM
Still nothing today....

 :cry:
Title: Re: CRS selling EIMA
Post by: Rick on November 19, 2008, 02:59:51 PM
Mine had not been passed on to TLD/JJ either and i bought it as many others did the weekend it was announced for sale at CRS, TLD is sorting it out fair play to her but what a f**up from the CRS point of view.... :shock:
If anyones got the remixes somewhere i can get at them please pm me and let me know, at least i can get to hear them whilst i'm waiting :D
Title: Re: CRS selling EIMA
Post by: Liquid on November 19, 2008, 03:05:41 PM
If CRS screws up our order, do we get free upgrades in shipping or something cool?
Title: Re: CRS selling EIMA
Post by: EVP on November 19, 2008, 03:10:43 PM
Quote from: "gareth"The annoying factor for me is that I placed my order through CRS because at the time it was the only option (that saw the profits going straight to the band).

Days later it was announced that there would be another more reliable option through the Frost website.

If I had waited, just a few more days - I would have done that, but I really wasn't to know. Now orders placed through the Frost site have been sent, and us early birds who jumped at the oppurtunity to support the band haven't really got much to show for it unless we've been able to haggle a download somewhere.

I know it's really CRS's fault of course... I'm just having a rant. Life goes on! A little frustrating is all.

Yeah Same here. I actually ordered through CRS then a day later realized the new website
was up and running. I discovered this when clearing my browsers cache when the old site
kept loading.  :roll:  Oh well I sent a PM to TLD as well and since I'm in the US I know I'm in
for a longer wait time to begin with,so I'm not that concerned. As it is, I'm still getting
EIMA long before the US release date. I'm sure this will all be resolved soon enough and
we will ALL be ROCKING  m/
Title: Re: CRS selling EIMA
Post by: sephiroth198777 on November 19, 2008, 03:48:09 PM
Who is TLD....and should I PM her?
Title: Re: CRS selling EIMA
Post by: JONRES on November 19, 2008, 03:57:33 PM
Quote from: "gr8gonzo"The Lady Deb (//http://www.frostmusic.net/frosties/memberlist.php?mode=viewprofile&u=234) is handling all orders, CRS and direct.

<edit: The Lurvely Lady Deb>

This is TLD!
Title: Re: CRS selling EIMA
Post by: sephiroth198777 on November 19, 2008, 04:01:46 PM
Ah I see.  Well I just sent a PM so I guess I'll just wait at this point.  :(
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 19, 2008, 04:44:03 PM
Everyone, we are doing our best.  If you want help, PM and we'll try to sort matters out as quickly as we can.  If you don't hear from TLD, PM me.  She's not ignoring you, she's just a bit busy at the moment. As someone said, we can't send you an order if we haven't received it from the CRS.

CRS haven't really performed the service they were paid to do, and as a consequence it's costing us a fair chunk of time and money to sort this all out.  But that is what we're doing, as you'd expect.  To the extent of going through the CRS lists one by one to try to make sure we've not missed anyone.  Even if they haven't contacted us.

To update you, today alone, I understand we've tried to sort out about 25 queries, as well as sending out another 60 - 70 orders, as the additional special editions have arrived.  We have some more specials to get signed, other than that, we're pretty much up to date, except for any queries...

JJJ
Title: Re: CRS selling EIMA
Post by: Rick on November 19, 2008, 05:14:19 PM
Thanks to you and TLD for your help JJ
Title: Re: CRS selling EIMA
Post by: gr8gonzo on November 19, 2008, 05:25:44 PM
Yes, thank you very much and many times over for your efforts, Mr. Jowitt and the Lurvely Deb.  Hopefully the PMs aren't overly whiney.  I'm certain everyone appreciates the situation you are in and is understanding of any delay.
Title: Re: CRS selling EIMA
Post by: Moink on November 19, 2008, 05:54:19 PM
Yeah big THANKS to TLD and JJ. Obvious they are under pressure (Due to lost orders by CRS) but even so, quick & sensible  ;)  replies to PM's, and i think things are getting sorted now.
And to top it all TLD is a Baggie - Woohoo :lol:
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 19, 2008, 06:21:30 PM
Quote from: "Moink"And to top it all TLD is a Baggie - Woohoo :lol:

Yes, I know.  Amazing that we took her on really.  Good thing she's got other outstanding attributes...

For those of you who have no idea what we're talking about, this means that TLD has a sordid secret, supporting West Bromwich Albion Football Club, otherwise known as 'The Baggies'.  I, on the other hand, as a supporter of Birmingham City FC am a Bluenose.  As is Jeff Lynne...

JJJ
Title: Re: CRS selling EIMA
Post by: kyuwert on November 19, 2008, 08:49:29 PM
Still nothing, and no response from TLD. I will be patient.
Title: Re: CRS selling EIMA
Post by: Pedro on November 19, 2008, 08:55:45 PM
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
Same for me. If this keeps up I'll be a patient....it's the waiting.... :(
Title: Re: CRS selling EIMA
Post by: Valhall on November 19, 2008, 09:09:46 PM
Same here, but she must be busy so I'm patiently waiting.

As some of you stated before, it's not the CRS f*ck-up that bothers me, but the WAIT. The album is out now and I really, really can't wait to hear it... Though I guess the more I'll wait for it, the more I'll eventually love it  :D
Title: Re: CRS selling EIMA
Post by: TonyB on November 19, 2008, 09:28:17 PM
Quote from: "Valhall"Same here, but she must be busy so I'm patiently waiting.

As some of you stated before, it's not the CRS f*ck-up that bothers me, but the WAIT. The album is out now and I really, really can't wait to hear it... Though I guess the more I'll wait for it, the more I'll eventually love it  :D


I couldn't agree with you more....The anticipation of this monster of a thing we've watched from conception to release is beyond compare to any other album I've waited for!!
Title: Re: CRS selling EIMA
Post by: Liquid on November 19, 2008, 09:56:17 PM
Quote from: "Pedro"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
Same for me. If this keeps up I'll be a patient....it's the waiting.... :(

Me too. How long should I give her to reply before I turn to JJJ? I don't want to bother both of them if I don't have to.

Truth be told, I'd rather get it a week from now and know exactly when it's coming than get it in a couple of days and have to keep checking my email and mailbox constantly to see if anything has arrived. It's not the waiting that's the problem. It's the waiting for something to arrive at a completely unknown time. I'd like a clue.
Title: Re: CRS selling EIMA
Post by: rogerg on November 19, 2008, 10:01:17 PM
well, the computer that has the reply email from CRS died on me two weeks ago, so I don't have a copy of that email.

since I'm way over here in the US, I don't want to bother TLD or JJJ until I know for sure that my order hasn't been shipped.  is there any way for me to find that out without sending a PM?

just trying to be patient!   8-)
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 19, 2008, 10:13:47 PM
No, please mail TLD.  

We now have access to a list of the orders we've had to compile ourselves, mutter mutter, so hopefully we can sort out where the problems are now pretty quickly.

There doesn't seem to be any problem with shop orders, purely those made via the CRS.

JJ
Title: Re: CRS selling EIMA
Post by: Liquid on November 19, 2008, 10:14:50 PM
Just curious, is it a quarter after ten over there? Or am I as bad at math as I thought?
Title: Re: CRS selling EIMA
Post by: James_S on November 19, 2008, 10:15:29 PM
Quote from: "Liquid"Just curious, is it a quarter after ten over there? Or am I as bad at math as I thought?

Well I make it 12 minutes past 10, but you are near enough :D

EDIT: although the time of the post is in fact 10:15
Title: Re: CRS selling EIMA
Post by: rogerg on November 19, 2008, 10:16:46 PM
Quote from: "J Jonah Jameson"No, please mail TLD.  

We now have access to a list of the orders we've had to compile ourselves, mutter mutter, so hopefully we can sort out where the problems are now pretty quickly.

There doesn't seem to be any problem with shop orders, purely those made via the CRS.

JJ


thanks, jj, will do.

I appreciate the work you guys are putting into this!

/hug
Title: Re: CRS selling EIMA
Post by: DanielX on November 19, 2008, 10:46:07 PM
You two should get a medal.

Thanks in advance for all the hard work. We owe you.
Title: Re: CRS selling EIMA
Post by: Gandalf1986 on November 19, 2008, 10:57:42 PM
Quote from: "DanielX"You two should get a medal.

Thanks in advance for all the hard work. We owe you.

That's right! :)
Title: Re: CRS selling EIMA
Post by: James_S on November 19, 2008, 10:59:49 PM
Quote from: "DanielX"You two should get a medal.

Thanks in advance for all the hard work. We owe you.

Definitely!!!!
Title: Re: CRS selling EIMA
Post by: turbo on November 19, 2008, 11:42:50 PM
Quote from: "Liquid"
Quote from: "Pedro"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
Same for me. If this keeps up I'll be a patient....it's the waiting.... :(

Me too. How long should I give her to reply before I turn to JJJ? I don't want to bother both of them if I don't have to.

Truth be told, I'd rather get it a week from now and know exactly when it's coming than get it in a couple of days and have to keep checking my email and mailbox constantly to see if anything has arrived. It's not the waiting that's the problem. It's the waiting for something to arrive at a completely unknown time. I'd like a clue.
bang on mate
Title: Re: CRS selling EIMA
Post by: Liquid on November 19, 2008, 11:43:38 PM
Quote from: "turbo"
Quote from: "Liquid"
Quote from: "Pedro"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
Same for me. If this keeps up I'll be a patient....it's the waiting.... :(

Me too. How long should I give her to reply before I turn to JJJ? I don't want to bother both of them if I don't have to.

Truth be told, I'd rather get it a week from now and know exactly when it's coming than get it in a couple of days and have to keep checking my email and mailbox constantly to see if anything has arrived. It's not the waiting that's the problem. It's the waiting for something to arrive at a completely unknown time. I'd like a clue.
bang on mate

Hate to say this, but I have absolutely no clue what that means.
Title: Re: CRS selling EIMA
Post by: turbo on November 19, 2008, 11:48:41 PM
Quote from: "Liquid"
Quote from: "turbo"
Quote from: "Liquid"
Quote from: "Pedro"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
Same for me. If this keeps up I'll be a patient....it's the waiting.... :(

Me too. How long should I give her to reply before I turn to JJJ? I don't want to bother both of them if I don't have to.

Truth be told, I'd rather get it a week from now and know exactly when it's coming than get it in a couple of days and have to keep checking my email and mailbox constantly to see if anything has arrived. It's not the waiting that's the problem. It's the waiting for something to arrive at a completely unknown time. I'd like a clue.
bang on mate

Hate to say this, but I have absolutely no clue what that means.
he means he dosent mind waiting as long as he knows it is comeing :)
Title: Re: CRS selling EIMA
Post by: Liquid on November 19, 2008, 11:57:28 PM
Ah. Thanks. I don't speak English. Only American, and a watered-down dialect at that.
Title: Re: CRS selling EIMA
Post by: turbo on November 20, 2008, 12:08:15 AM
Quote from: "Liquid"Ah. Thanks. I don't speak English. Only American, and a watered-down dialect at that.
your welcome we dont speak engliish  or american here we speak frostees :lol:
Title: Re: CRS selling EIMA
Post by: CanadianIce on November 20, 2008, 12:38:13 AM
Good News for CRS orderers in North America.

I received an e-mail from Deb today letting me know that my autographed deluxe package was shipped on November 14!

Send an e-mail to the following explaining your CRS situation:
sales@frostmusic.net (mailto:sales@frostmusic.net)

That is how I received my shipping confirmation. I should have it early next week!
Title: Re: CRS selling EIMA
Post by: sephiroth198777 on November 20, 2008, 01:42:14 AM
Thanks! Emails sent.
Title: Re: CRS selling EIMA
Post by: Mickdoo22 on November 20, 2008, 01:48:56 AM
Thanks CanadianIce!  I just emailed them as well!  Well done!!
Title: Re: CRS selling EIMA
Post by: Sean on November 20, 2008, 01:59:07 AM
Well thank you JJJ and TLD for all your hard work in fixing this clusterfuck of a job CRS created. But what I don't understand is why they can't fix the orders already placed. I mean I get the not being able to send out new requests (like anyone is getting the CD from there) but not being able to anti-up on their end of the deal after taking my money is just bullshit.
Title: Re: CRS selling EIMA
Post by: WalMan on November 20, 2008, 02:55:30 AM
Another here

EIMA SE + a beanie ordered in Oct & no sign. Now I'm jealous of everyone who has this already  :cry:

Found this a few days back & then found I could not login to PM TLD. Still we are there now, PM sent & waiting with bated breath
Title: Re: CRS selling EIMA
Post by: Sean on November 20, 2008, 02:57:39 AM
Quote from: "WalMan"Another here

EIMA SE + a beanie ordered in Oct & no sign. Now I'm jealous of everyone who has this already  :cry:

Found this a few days back & then found I could not login to PM TLD. Still we are there now, PM sent & waiting with bated breath

Not a happy first post. But Welcome anyway! Hopefully all of this will be worked out.
Title: Re: CRS selling EIMA
Post by: WalMan on November 20, 2008, 03:09:46 AM
Quote from: "Sean"Not a happy first post. But Welcome anyway! Hopefully all of this will be worked out.
No I Know, and thanks for the welcome. Never mind these things happen. I'm sure it'll get sorted and it wasn't meant as a curse at the band, who got caught out as much as anyone from a skim of this thread. It's just been a frustrating few days trying to log to chase it (don't know what happened with my account locking, but re registering seems to have freed it up) and a few more waiting for it to drop through the door.
Title: Re: CRS selling EIMA
Post by: Narek on November 20, 2008, 03:51:42 AM
Haven't received mine either. I sent TLD a PM last night but didn't get a response yet, I know that she's probably inundated with PM's and email about this thing, so hopefully she can respond as soon as she's physically possible.  :)
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 20, 2008, 07:50:29 AM
DanielX wrote:
You two should get a medal.

Thanks in advance for all the hard work. We owe you.


No, thanks to everyone for being understanding and patient. As you chaps across the water say 'what don't kill you makes you stronger', and we've certainly learnt a lot from all of this. It WON"T happen again. It's not our fault, we entered into an arrangement where the CRS were paid for a service they clearly didn't give.

It's Deb, and to be fair, my wife Kate who are doing all the hard work. I'm just getting in the way...

Literally, mornings and early afternoons are bagging up orders and answering some queries, afternoons are spent at the post office sending stuff out, and evenings are back to answering queries. Last night we got access to the CRS sales lists directly, so we can cut out the middleman and try to sort it direct. And I told Deb this would be a nice little job, couple of hours a day...!

Any problems, mail (1) TLD (2) me or (3) contact@frostmusic.net

JJ
Title: Re: CRS selling EIMA
Post by: James_S on November 20, 2008, 08:53:20 AM
Quote from: "J Jonah Jameson"No, thanks to everyone for being understanding and patient. As you chaps across the water say 'what don't kill you makes you stronger', and we've certainly learnt a lot from all of this. It WON"T happen again. It's not our fault, we entered into an arrangement where the CRS were paid for a service they clearly didn't give.

It's Deb, and to be fair, my wife Kate who are doing all the hard work. I'm just getting in the way...

Literally, mornings and early afternoons are bagging up orders and answering some queries, afternoons are spent at the post office sending stuff out, and evenings are back to answering queries. Last night we got access to the CRS sales lists directly, so we can cut out the middleman and try to sort it direct. And I told Deb this would be a nice little job, couple of hours a day...!

Any problems, mail (1) TLD (2) me or (3) contact@frostmusic.net

JJ

You may think you are getting in the way, but you are still letting us know what is going on, which is invaluable - again many thanks to the whole team for your efforts!

Just out of curiousity, what sort of numbers have you sold so far? :)
Title: Re: CRS selling EIMA
Post by: LivingForever on November 20, 2008, 10:37:15 AM
Well, I got a nice package this morning from TLD with my T-shirt in it and 2 (yes 2!) window clings... and a nice apology note for the CD+DVD.

I can wait, I have the MP3s to tide me over and it'll be like discovering it all over again when the real thing arrives!

James
Title: Re: CRS selling EIMA
Post by: Mikey on November 20, 2008, 12:55:16 PM
Quote from: "James_S"You may think you are getting in the way, but you are still letting us know what is going on, which is invaluable - again many thanks to the whole team for your efforts!
Word. You've kept us up to date with the issues & the resolution.......pity a few companies I could name, find that impossible to do.

Quote from: "James_S"Just out of curiousity, what sort of numbers have you sold so far? :)
& what's the total for Milliontown, to date?
Title: Re: CRS selling EIMA
Post by: Tricky on November 20, 2008, 12:56:33 PM
Are we being unfair to CRS when we curse them, or did they just get overwhelmed by the enormous rush of orders?  :o
I'm still waiting, so I'm still cursing.
But much kudos to JJ, Kate and TLD for keeping us informed (as much as possible).  :)
At least we know that no-one is trying some rip-off job  :roll:
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 20, 2008, 12:59:42 PM
Quote from: "James_S"Just out of curiousity, what sort of numbers have you sold so far? :)

Blimey.  Well, over 500 have gone out so far just from the shop and the CRS, and still counting, obviously we keep finding more from the latter.  The girls are doing a check of every single CRS order as I mail.  There are more new orders coming in all the time.

Poor old Deb, fingers to the bone that girl...  

JJJ
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 20, 2008, 01:05:43 PM
Quote from: "Tricky"Are we being unfair to CRS when we curse them, or did they just get overwhelmed by the enormous rush of orders?  :o
I'm still waiting, so I'm still cursing.
But much kudos to JJ, Kate and TLD for keeping us informed (as much as possible).  :)
At least we know that no-one is trying some rip-off job  :roll:

As I've said, most things in life are cock up rather than conspiracy.  They really weren't prepared.  As well as the CD orders, we have all the other orders for shirts, beanies, etc to send.
   
I will be discussing it all with them in due course, once we've got some time!  It's costing a lot of time, money and effort to put right, and it's frustrating, because really, it could be such a good business model for someone - Frosties see their site, CRS members see our stuff, they've got a credit card facility, everyone benefits.  Or the opposite...

JJJ
Title: Re: CRS selling EIMA
Post by: Mikey on November 20, 2008, 01:06:37 PM
Quote from: "J Jonah Jameson"Poor old Deb, fingers to the bone that girl...
Whose ????


If you're checking all the orders I'll hang fire on a PM for a few days yet
Title: Re: CRS selling EIMA
Post by: RWA on November 20, 2008, 01:11:21 PM
I know it's not any of your fault but CRS did a terrible job on this one.
I placed my order on Oct 26th and they never forwarded it. Now the approximated delivery time is early December.  :?


hmmmm....
Of course ........I could always play with myself in the meantime.........  :mrgreen:
Title: Re: CRS selling EIMA
Post by: keithd on November 20, 2008, 01:18:36 PM
Quote from: "Mikey"
Quote from: "J Jonah Jameson"Poor old Deb, fingers to the bone that girl...
Whose ????


If you're checking all the orders I'll hang fire on a PM for a few days yet

Me too  :(
Title: Re: CRS selling EIMA
Post by: kyuwert on November 20, 2008, 01:40:19 PM
It's official, got the response from TLD... CRS never sent my order and mine will be with the late batch.

 :cry:

I appreciate all of JJ & TLD's work but it's still upsetting...
Title: Re: CRS selling EIMA
Post by: TonyB on November 20, 2008, 02:06:06 PM
I still haven't got a reply from the PM yet but I might as well assume now that i'm in the late batch :(

Bad times.....  :cry:

It WILL be worth it though!
Title: Re: CRS selling EIMA
Post by: grif on November 20, 2008, 02:32:22 PM
I've not heard from my PM either but I do appreciate that lot of work is being done to sort out the all the problems.  I'm missing two orders including the new album whicjh I'm dying to hear. As I said before I do appreciate the work being done to sort this out and I'm sure the album is well worth the wait.
Title: Re: CRS selling EIMA
Post by: Fogeyspasm on November 20, 2008, 02:44:24 PM
Just got pm about my copy. CRS didn't forward it so another 10 or so days until the band get chance to sign the next lot. Can't be helped but at least i know and they know about the order. Seems CRS haven't forwarded quite a few orders the scamps!
Now counting down again till release day, if you see what i mean, and i can stop hanging around the letterbox everyday, for the next week or so waiting for the postie to come.
Might have to download it though as the temptation is too much! :shock:
Title: Re: CRS selling EIMA
Post by: Liquid on November 20, 2008, 02:47:00 PM
Now I know they're just teasing me:

QuoteHi Spence, we're slowly getting on top of things.  I'm sure we'll be able to let you know the position in the next day or so.

Apologies for the delay.

Hehe. I can't wait to find out if I get this CD or not. :lol:
Title: Re: CRS selling EIMA
Post by: turbo on November 20, 2008, 02:55:41 PM
10 days wait for me too but at least i know ive not been ripped off , many thanks to tld for all the hard work :)
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 20, 2008, 02:58:38 PM
Quote from: "Liquid"Now I know they're just teasing me:

QuoteHi Spence, we're slowly getting on top of things.  I'm sure we'll be able to let you know the position in the next day or so.

Apologies for the delay.

Hehe. I can't wait to find out if I get this CD or not. :lol:

Spence,

"They" are us.  We're doing our best to sort out the CRS' mess.

JJ
Title: Re: CRS selling EIMA
Post by: Liquid on November 20, 2008, 03:33:11 PM
Oh, I know, I understand. I don't hold anything against you at all. I'm just laughing at myself because I'm so immature and impatient to be annoyed that I still don't know. Don't think I'm unhappy with you. You replied to me, and that's better than pretty much any service I've ever had elsewhere on the internet.

Really, thanks. I don't mean to sound whiny.
Title: Re: CRS selling EIMA
Post by: Paco on November 20, 2008, 03:59:33 PM
YES!! :D Got mine finally!

Although, it's just one EIMA, while I ordered two. Am I right in believing that "they" ( ;) ) are dividing over the many orders? And that eventually my second copy will come in time?


-Paco
Title: Re: CRS selling EIMA
Post by: tomskerous on November 20, 2008, 04:19:17 PM
Yup, I'm one of the others that got missed out by the CRS. Another ten days or so for me for the instrumentals - drat.

I think TLD should be nominated for a special award at the BOTY for getting the CRS out of this mess.
Title: Re: CRS selling EIMA
Post by: johninblack on November 20, 2008, 04:23:49 PM
Quote from: "tomskerous"Yup, I'm one of the others that got missed out by the CRS. Another ten days or so for me for the instrumentals - drat.

I think TLD should be nominated for a special award at the BOTY for getting the CRS out of this mess.

Same here Tom, my info wasn't sent either, got half a mind to cancel my subs. I won't but only because of the possible effect it might have on some bands I like.

Pretty pissed off with the CRS atm :evil:
Title: Re: CRS selling EIMA
Post by: johninblack on November 20, 2008, 04:31:17 PM
Quote from: "J Jonah Jameson"and it's frustrating, because really, it could be such a good business model for someone - Frosties see their site, CRS members see our stuff, they've got a credit card facility, everyone benefits.  Or the opposite...

JJJ


I so agree with that JJ, such a shame they messed up, it really doesn't show them in a very good way at all. Had all run smoothly I'm sure they would have got a few more members out of it.

Anyway, thanks for your and TLD's good work and as Tom said special award for Debs, not you Jowitt, you get one every bloody year :twisted:  :twisted:  :twisted:  :D  :D  :D  :twisted:  :twisted:  :twisted:
Title: Re: CRS selling EIMA
Post by: Bert on November 20, 2008, 06:43:47 PM
Just been told that my order wasn't passed on either, but that it is now getting sorted.

So that's OK, now I know I'll get my gear and signed-copy so all's fine, especailly as I bought a download from play.com and...

...it's f*****g fantastic! Superb album.
Title: Re: CRS selling EIMA
Post by: wickedwitch on November 20, 2008, 07:06:43 PM
Quote from: "tomskerous"Yup, I'm one of the others that got missed out by the CRS. Another ten days or so for me for the instrumentals - drat.

I think TLD should be nominated for a special award at the BOTY for getting the CRS out of this mess.


psst, nip over the flats and you can borrow one of mine. i've got 2!
Title: Re: CRS selling EIMA
Post by: catherine on November 20, 2008, 07:09:06 PM
Quote from: "vkamicht"It's official, got the response from TLD... CRS never sent my order and mine will be with the late batch.

 :cry:

I appreciate all of JJ & TLD's work but it's still upsetting...

Yup, me too.
Though the CRS did manage to send me the 2 tix I ordered for BOTY in Jan fairly promptly, so at least I've seen something for my money so far.
Title: Re: CRS selling EIMA
Post by: Mikey on November 20, 2008, 07:59:09 PM
Find CRS very hit & miss.
Don't reply to e-mails, reasonably speedy on tickets.

Might just have to go for that PM, just to make sure
Title: Re: CRS selling EIMA
Post by: Otterdaemmerung on November 20, 2008, 10:00:38 PM
I'm evidently another one of those unlucky Stateside Frosties who pre-ordered through CRS and was left out.  With as much as I paid for that pre-order, I'd surely give CRS a swift kick in the asterisk for screwing this up for the fans and the band alike.

Already PM'ed TLD and sent out the obligatory emails as recommended earlier, awaiting response.

I agree with the others' sentiments:  as annoyed as I may be, I know the album is worth it and I applaud the valiant efforts of those whose unenviable task it is to set things to rights.
Title: Re: CRS selling EIMA
Post by: Liquid on November 20, 2008, 10:24:44 PM
I've only heard of a couple of folks in the US getting the album so far, anyways. Did more American orders get bungled than, say, simpler UK ones?
Title: Re: CRS selling EIMA
Post by: gr8gonzo on November 20, 2008, 10:29:08 PM
I finally caved and sent a PM to Deb.  You guys are right.  Not knowing is far worse than the wait itself.
Title: Re: CRS selling EIMA
Post by: catherine on November 20, 2008, 10:39:24 PM
This thread really ought to be renamed to:

CRS "selling" EIMA
Title: Re: CRS selling EIMA
Post by: rogerg on November 20, 2008, 10:49:44 PM
Quote from: "Liquid"I've only heard of a couple of folks in the US getting the album so far, anyways. Did more American orders get bungled than, say, simpler UK ones?

I'm awaiting(patiently!) my PM, and expecting that my order wasn't ever sent on.

guess I'll hit up the eMusic deal to tide me over.

truly appreciate all the work you guys are doing, JJ, Deb, et al.
Title: Re: CRS selling EIMA
Post by: James_S on November 20, 2008, 10:50:20 PM
Quote from: "rogerg"
Quote from: "Liquid"I've only heard of a couple of folks in the US getting the album so far, anyways. Did more American orders get bungled than, say, simpler UK ones?

I'm awaiting(patiently!) my PM, and expecting that my order wasn't ever sent on.

guess I'll hit up the eMusic deal to tide me over.

truly appreciate all the work you guys are doing, JJ, Deb, et al.


Never mind that - what flavour soup is it tonight? :D
Title: Re: CRS selling EIMA
Post by: rogerg on November 20, 2008, 10:57:21 PM
Quote from: "James_S"
Quote from: "rogerg"
Quote from: "Liquid"I've only heard of a couple of folks in the US getting the album so far, anyways. Did more American orders get bungled than, say, simpler UK ones?

I'm awaiting(patiently!) my PM, and expecting that my order wasn't ever sent on.

guess I'll hit up the eMusic deal to tide me over.

truly appreciate all the work you guys are doing, JJ, Deb, et al.


Never mind that - what flavour soup is it tonight? :D

haha!

leftovers tonight!
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 20, 2008, 11:05:08 PM
Quote from: "Liquid"I've only heard of a couple of folks in the US getting the album so far, anyways. Did more American orders get bungled than, say, simpler UK ones?

No, it seems to be a bunch of orders around the 28th October, for some reason.  Whoever ordered then wasn't passed on to us, so we couldn't send them on.  Deb has many fine attributes, but she's not Doris Stokes... ;)
Title: Re: CRS selling EIMA
Post by: rogerg on November 20, 2008, 11:09:40 PM
I just found my log-in info at CRS, and discovered my order was on the 27th.  I will pm Deb with the details.

thanks, JJ
Title: Re: CRS selling EIMA
Post by: James_S on November 20, 2008, 11:15:35 PM
Quote from: "rogerg"I just found my log-in info at CRS, and discovered my order was on the 27th.  I will pm Deb with the details.

thanks, JJ

I too ordered on the 27th, and my order wasn't initially passed on by the CRS.

Of course your 27th would be later in the day, due to the time difference, and could in fact have been more like the 28th here :(
Title: Re: CRS selling EIMA
Post by: Mickdoo22 on November 20, 2008, 11:18:25 PM
Ok.....so I have PM'd JJJ, TLD, and Frostmusic.net about my order at CRS, and I've not heard a word.   What do I have to do??
Title: Re: CRS selling EIMA
Post by: Mickdoo22 on November 21, 2008, 12:56:21 AM
I have to vent here......this whole situation SUCKS in a major way!  This website pointed us in the direction of CRS.......I "PRE-ORDER", because I...like everyone else on this forum, have been following the making of this album and am dying to hear the end results.....and end up getting totally boned.   Pathetic.
Title: Re: CRS selling EIMA
Post by: gr8gonzo on November 21, 2008, 01:08:29 AM
I ordered through CRS on Oct. 29th, so mine may very well be in that bunch.  It'll all get straightened out eventually.  Just a bump in the road.
Title: Re: CRS selling EIMA
Post by: gareth on November 21, 2008, 01:13:39 AM
Quote from: "Mickdoo22"I have to vent here......this whole situation SUCKS in a major way!  This website pointed us in the direction of CRS.......I "PRE-ORDER", because I...like everyone else on this forum, have been following the making of this album and am dying to hear the end results.....and end up getting totally boned.   Pathetic.

Do calm down.
We're all a bit annoyed and frustrated, but thankfully, the band is on our side and are doing their best to rectify the situation.

It could be so much worse.

Maybe there's an email address somewhere in the CRS where we can send our complaints (I know I won't be shopping there again, and i'd like to let them know that), rather than directing them towards the band, who are doing their darndest to help us out.
Title: Re: CRS selling EIMA
Post by: TonyB on November 21, 2008, 01:20:24 AM
Quote from: "gareth"
Quote from: "Mickdoo22"I have to vent here......this whole situation SUCKS in a major way!  This website pointed us in the direction of CRS.......I "PRE-ORDER", because I...like everyone else on this forum, have been following the making of this album and am dying to hear the end results.....and end up getting totally boned.   Pathetic.

Do calm down.
We're all a bit annoyed and frustrated, but thankfully, the band is on our side and are doing their best to rectify the situation.

It could be so much worse.

Maybe there's an email address somewhere in the CRS where we can send our complaints (I know I won't be shopping there again, and i'd like to let them know that), rather than directing them towards the band, who are doing their darndest to help us out.

Hear hear :)
Good point very well made!!
Title: Re: CRS selling EIMA
Post by: Mickdoo22 on November 21, 2008, 01:31:22 AM
Quote from: "gareth"
Quote from: "Mickdoo22"I have to vent here......this whole situation SUCKS in a major way!  This website pointed us in the direction of CRS.......I "PRE-ORDER", because I...like everyone else on this forum, have been following the making of this album and am dying to hear the end results.....and end up getting totally boned.   Pathetic.

Do calm down..........

I am calm as can be.......just voicing my opinion.  It sucks to see everyone here drooling over the album and not have a clue when the copy I bought and paid for will show up
Title: Re: CRS selling EIMA
Post by: Liquid on November 21, 2008, 03:10:11 AM
Actually, from what I can tell, a lot fewer people actually got the album than didn't. So not having it seems to have put you in the majority, if that makes you feel any better.

Hey, guess what. I ordered on the 28th of October. Splendid. I am crossing my fingers, my legs, and my unmentionables that I might get it before Thanksgiving break on Tuesday. Not likely, though, is it? Hopefully before Christmas break, though. Oh, please that. Because then I wouldn't be able to listen to the album before the middle of January...
Title: Re: CRS selling EIMA
Post by: rogerg on November 21, 2008, 03:17:52 AM
Quote from: "Liquid"Because then I wouldn't be able to listen to the album before the middle of January...

I'm thinking I'll do the free eMusic download to tide me over, and grab The Tall Ships while I'm at it.
Title: Re: CRS selling EIMA
Post by: Fogeyspasm on November 21, 2008, 09:21:09 AM
Do it :!:
The Tall Ships is my album of the year, great catchy songs and an epic, this is England.
Took me a while to get into this is England but now i'm fully converted. They were excellent on the last tour.
I couldn't wait as the expectation over the past week has been unbearable and now i know its around another two weeks to wait , i had to download EIMA.
Still getting to grips with it all but faves at the moment are Wonderland, Toys, Welcome to nowhere, and Dear Dead Days.
 :D  :lol:
Title: Re: CRS selling EIMA
Post by: Drarok on November 21, 2008, 12:28:24 PM
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
I, too, am in this boat. :cry:
Title: Re: CRS selling EIMA
Post by: Freddy on November 21, 2008, 12:45:11 PM
Hi Fredrik

You have ordered the new CD by Frost which is in fact not due to be
released until Monday 24th November
- next week.  We have in fact just
received our stock of this CD and are currently packing all orders for this
item ready for shipping in time for this release date.

You should therefore received your order in the next few days.  In our
experience it can take anything from 3 days to one week for deliveries into
Europe to arrive at their destination.

We hope that you enjoy listening to the CD's when they arrive and would
like to thank you for shopping at progrock.co.uk
Title: Re: CRS selling EIMA
Post by: Mikey on November 21, 2008, 01:41:48 PM
Quote from: "Fogeyspasm"The Tall Ships is my album of the year
I think you'll find that will become was.

Guess what.....I ordered mine on 28th

OK, when you save a draft, where does it go?
Title: Re: CRS selling EIMA
Post by: sephiroth198777 on November 21, 2008, 01:58:11 PM
I ordered mine around the 28th and it's been posted! so I'm assuming others who ordered around that time will get the cd soon.
Title: Re: CRS selling EIMA
Post by: Mikey on November 21, 2008, 02:06:44 PM
Quote from: "eponymous"
Quote from: "Mikey"OK, when you save a draft, where does it go?
It just continues to sit on the bar, doesn't it?  ;)
Bar? Mines a pint.
It was a post, I saved a draft and now it's disappeared
Title: Re: CRS selling EIMA
Post by: Philip_T on November 21, 2008, 06:40:49 PM
Quote from: "Drarok"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
I, too, am in this boat. :cry:

Same here. PM sent on Tuesday, no response yet  :cry:
Title: Re: CRS selling EIMA
Post by: mikebass on November 21, 2008, 06:50:48 PM
Quote from: "Philip_T"
Quote from: "Drarok"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
I, too, am in this boat. :cry:

Same here. PM sent on Tuesday, no response yet  :cry:

I sent my PM on Tuesday as well, still no reply  :(
Title: Re: CRS selling EIMA
Post by: Liquid on November 21, 2008, 06:52:25 PM
Quote from: "mikebass"
Quote from: "Philip_T"
Quote from: "Drarok"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
I, too, am in this boat. :cry:

Same here. PM sent on Tuesday, no response yet  :cry:

I sent my PM on Tuesday as well, still no reply  :(

Uh huh. Me too. I'd rather not have it on its way for a few more days than simply not know.
Title: Re: CRS selling EIMA
Post by: mikebass on November 21, 2008, 06:55:55 PM
Quote from: "Liquid"
Quote from: "mikebass"
Quote from: "Philip_T"
Quote from: "Drarok"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
I, too, am in this boat. :cry:

Same here. PM sent on Tuesday, no response yet  :cry:

I sent my PM on Tuesday as well, still no reply  :(

Uh huh. Me too. I'd rather not have it on its way for a few more days than simply not know.

Yeah I'm happy with the wait provided I know how long the wait will be.
Title: Re: CRS selling EIMA
Post by: Philip_T on November 24, 2008, 04:35:16 PM
Quote from: "mikebass"
Quote from: "Liquid"
Quote from: "mikebass"
Quote from: "Philip_T"
Quote from: "Drarok"
Quote from: "vkamicht"Still nothing, and no response from TLD. I will be patient.
I, too, am in this boat. :cry:

Same here. PM sent on Tuesday, no response yet  :cry:

I sent my PM on Tuesday as well, still no reply  :(

Uh huh. Me too. I'd rather not have it on its way for a few more days than simply not know.

Yeah I'm happy with the wait provided I know how long the wait will be.

Almost a week later, still no response. Hope all is well, but would at least like response. I didn't order an autographed copy, so maybe it's on its way???
Title: Re: CRS selling EIMA
Post by: J Jonah Jameson on November 24, 2008, 04:44:47 PM
For some reason a load of messages didn't come through from the website to TLD until today.  No apparent order - some from yesterday, some from last Tuesday.  

We have 35 messages to answer.  Believe me this is a good number.  

I'll say it again.

1. If you are having problems or have any queries, mail TLD.

2. If you don't hear from her, mail me, either by a PM or through the contact e-mail on the home page.

I've taken a list of those who haven't had a reply and will take it up with her tomorrow morning so that we know where we are.

Cheers

John
Title: Re: CRS selling EIMA
Post by: XeRocks81 on November 24, 2008, 05:13:00 PM
ah that explains why the pm I sent friday remained in the outbox until today.  I received my answer and now know that my order had not been passed on as well and will be posted once the new batch are signed.
Title: Re: CRS selling EIMA
Post by: Mikey on November 24, 2008, 08:21:55 PM
Quote from: "J Jonah Jameson"I'll say it again.
John

What ? You've said it before?

Quote from: "J Jonah Jameson"I'll say it again.
John
So will I, it
Title: Re: CRS selling EIMA
Post by: Zydeco on November 24, 2008, 10:18:22 PM
I sent an email to contact@frostmusic.net

Does that end up with the right person or should i PM? (asking this so i don't send out a duplicate message)
Title: Re: CRS selling EIMA
Post by: Pedro on November 24, 2008, 10:29:00 PM
Always PM, I would say.  :)
Title: Re: CRS selling EIMA
Post by: WalMan on November 24, 2008, 10:41:56 PM
Here's hoping mine was one of those 35 that turned up today. I'll leave a follow up for a day to see what tomorrow brings rather than flood in boxes.

Al
Title: Re: CRS selling EIMA
Post by: Liquid on November 24, 2008, 11:27:31 PM
Quote from: "WalMan"Here's hoping mine was one of those 35 that turned up today. I'll leave a follow up for a day to see what tomorrow brings rather than flood in boxes.

Al

Yep, me too. Chances are this will all get sorted out sooner or later.

Except... I'm changing addresses in two weeks. Bah.
Title: Re: CRS selling EIMA
Post by: Mikey on November 25, 2008, 11:13:31 AM
Remember the signed copies........weren't
So there may still be a delay
Title: Re: CRS selling EIMA
Post by: Philip_T on November 25, 2008, 03:58:44 PM
Got a PM from TLD, all is right in the universe again.  :D  Thanks for the follow up!

Regards,
Phil
Title: Re: CRS selling EIMA
Post by: Valhall on November 25, 2008, 09:27:47 PM
Same here.

Happy I am !  :mrgreen:

Thanks again to the three of you spending your days (and probably nights too) fixing this mess for us. You rock !
Title: Re: CRS selling EIMA
Post by: DanielX on November 30, 2008, 05:20:41 PM
Got mine today.
Needless to say I'm amused. Very happy to see the signatures =O

Thousand thanks to TLJ and JJJ.