Frost*ies

Frost* => Ask Frost* => Topic started by: Brom on November 08, 2008, 04:37:30 PM

Title: Shop problems
Post by: Brom on November 08, 2008, 04:37:30 PM
Every time I try to order the new album I get as far as paying for it and then Paypal throws up  a "General Error"

Help please!!  :?
Title: Re: Shop problems
Post by: Deno on November 08, 2008, 04:48:35 PM
Hi

Can you give out some exact details on the errors?

Fank ewe

Dene
Title: Re: Shop problems
Post by: Brom on November 08, 2008, 06:16:01 PM
:D  :D

Sorted!!

I was using Internet Explorer  :( . This time I tried Firefox - no problems!!  :D

The only difference was that on IE I inputted my Name, address, email, and comment -  got through to the pay now page, clicked make a payment and Paypal returned a "General Error" with instructions to check emails for transactions.

The last time I went through Firefox, the same inputs as above BUT this time also my phone number, as that box was in yellow (nothing like that in IE) and the payment went into Paypal without a problem.

So I guess either the problem is sorted, or it's a bug with IE or I needed to input a phone number.

Hope this helps iron out any further teething problems

Cheers

B  :D
Title: Re: Shop problems
Post by: Brom on November 08, 2008, 06:18:18 PM
Quote from: "Deno"

Fank ewe


Oh pleeeze don't mention sheep.  :oops: That's me done in for the evening look you boyo!
Title: Re: Shop problems
Post by: Deno on November 08, 2008, 07:00:35 PM
heh!

Can you just give me the version of IE you were using?

ta

Dene
Title: Re: Shop problems
Post by: Brom on November 08, 2008, 07:51:51 PM
Quote from: "Deno"
heh!

Can you just give me the version of IE you were using?

ta

Dene

Version 7.0 (7.0.5730.13 to be exactomo)
Title: Re: Shop problems
Post by: Radtoy on November 08, 2008, 08:08:13 PM
I had been having problems ordering too - using IE 7.0.6001.18000. It would get to paypal and give me an error. I don't know if it is fixed now, but the only thing I did differently was to NOT add a comment before preceeding to the paypal page.

I was able to finally (about 20 minutes ago) get my order in after at least 8 attempts.

Your silly attempt to thwart United Statesians (People from the United States of North America) from obtaining the highest quality music has FAILED!  :P
Title: Re: Shop problems
Post by: Deno on November 08, 2008, 08:22:43 PM
Quote from: "Radtoy"
I had been having problems ordering too - using IE 7.0.6001.18000. It would get to paypal and give me an error. I don't know if it is fixed now, but the only thing I did differently was to NOT add a comment before preceeding to the paypal page.

I was able to finally (about 20 minutes ago) get my order in after at least 8 attempts.

Your silly attempt to thwart United Statesians (People from the United States of North America) from obtaining the highest quality music has FAILED!  :P

OK, so you tried 8 times and the 9th worked? And on the 9th attempt was the only time you didn't leave a comment?

Just trying to work out why some people have problems.

Thanks

Dene
Title: Re: Shop problems
Post by: DannySoisSage on November 09, 2008, 08:28:26 PM
I'll throw my oar in here and say that I'm having the same problem. I'm not leaving any comments, I'm using whatever IE that comes with Vista is and I've probably tried eight or nine times. And I don't have FF  :shock:

Cheers  :mrgreen:
Title: Re: Shop problems
Post by: Rudy on November 10, 2008, 12:33:19 AM
I'm having the same problem.  I've tried IE 6 and 7, no FireFox--tried twice...
Title: Re: Shop problems
Post by: Big Black Shed on November 10, 2008, 01:03:47 AM
FireFox 2.0.0.17 running on Mac OSX 10.3.9. (how old is that?????) I really must upgrade soon :oops:  :oops:
Title: Re: Shop problems
Post by: Pedro on November 10, 2008, 01:34:54 AM
Good grief! Could it be....

The Wrong Browsers!!

(http://http://keepbreathing.files.wordpress.com/2007/09/the-wrong-trousers-05.jpg)
Title: Re: Shop problems
Post by: J Jonah Jameson on November 10, 2008, 07:33:41 AM
If all else fails, you can always pay by cheque.  

I'm sure the address is on the site somewhere.  Mind you, I lost my keys yesterday, so god knows how I'll find that...

Deno? Is it up yet?

JJJ
Title: Re: Shop problems
Post by: DannySoisSage on November 10, 2008, 12:16:16 PM
Just to say that I just got through, Special Edition bought and paid for  :mrgreen:

Cheers
Title: Re: Shop problems
Post by: leelustig on November 10, 2008, 05:23:56 PM
Quote from: "Brom"
:D  :D

Sorted!!

I was using Internet Explorer  :( . This time I tried Firefox - no problems!!  :D

The only difference was that on IE I inputted my Name, address, email, and comment -  got through to the pay now page, clicked make a payment and Paypal returned a "General Error" with instructions to check emails for transactions.

The last time I went through Firefox, the same inputs as above BUT this time also my phone number, as that box was in yellow (nothing like that in IE) and the payment went into Paypal without a problem.

So I guess either the problem is sorted, or it's a bug with IE or I needed to input a phone number.

Hope this helps iron out any further teething problems

Cheers

B  :D
Question: Did you have to transfer funds from your account into paypal to make the order?
Cause I think that's why it wasn't working for me, the funds take a week to transfer...
Title: Re: Shop problems
Post by: DannySoisSage on November 10, 2008, 08:18:04 PM
Quote from: "leelustig"
Question: Did you have to transfer funds from your account into paypal to make the order?
Cause I think that's why it wasn't working for me, the funds take a week to transfer...

My PayPal just takes money from the card I tell it to; I never put money in the account. Don't know if your account is different, just seeing if that rules that out as the problem?
Title: Re: Shop problems
Post by: leelustig on November 11, 2008, 03:58:11 AM
Well yeah, that would definitely be why you never faced this problem. I just always have little to no money in my checking account, so I can't really set it to that option.
It's really annoying though, I mean it literally takes a week to transfer the funds!
I need that EIMA NOW!  :twisted:
Title: Re: Shop problems
Post by: Brom on November 11, 2008, 08:39:14 AM
Quote from: "leelustig"
Quote from: "Brom"
:D  :D

Sorted!!

I was using Internet Explorer  :( . This time I tried Firefox - no problems!!  :D

The only difference was that on IE I inputted my Name, address, email, and comment -  got through to the pay now page, clicked make a payment and Paypal returned a "General Error" with instructions to check emails for transactions.

The last time I went through Firefox, the same inputs as above BUT this time also my phone number, as that box was in yellow (nothing like that in IE) and the payment went into Paypal without a problem.

So I guess either the problem is sorted, or it's a bug with IE or I needed to input a phone number.

Hope this helps iron out any further teething problems

Cheers

B  :D
Question: Did you have to transfer funds from your account into paypal to make the order?
Cause I think that's why it wasn't working for me, the funds take a week to transfer...

No, Paypal works immidiately for me, extracting the funds from where I've asked it to.
Title: Re: Shop problems
Post by: leelustig on November 12, 2008, 12:11:13 AM
Quote from: "Brom"
No, Paypal works immidiately for me, extracting the funds from where I've asked it to.

Alright well how do I make it do that for me? Some setting I need to change?