Author Topic: Shop problems  (Read 6006 times)

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Offline Brom

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Shop problems
« on: November 08, 2008, 04:37:30 PM »
Every time I try to order the new album I get as far as paying for it and then Paypal throws up  a "General Error"

Help please!!  :?
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Offline Deno

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Re: Shop problems
« Reply #1 on: November 08, 2008, 04:48:35 PM »
Hi

Can you give out some exact details on the errors?

Fank ewe

Dene

Offline Brom

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Re: Shop problems
« Reply #2 on: November 08, 2008, 06:16:01 PM »
:D  :D

Sorted!!

I was using Internet Explorer  :( . This time I tried Firefox - no problems!!  :D

The only difference was that on IE I inputted my Name, address, email, and comment -  got through to the pay now page, clicked make a payment and Paypal returned a "General Error" with instructions to check emails for transactions.

The last time I went through Firefox, the same inputs as above BUT this time also my phone number, as that box was in yellow (nothing like that in IE) and the payment went into Paypal without a problem.

So I guess either the problem is sorted, or it's a bug with IE or I needed to input a phone number.

Hope this helps iron out any further teething problems

Cheers

B  :D
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Offline Brom

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Re: Shop problems
« Reply #3 on: November 08, 2008, 06:18:18 PM »
Quote from: "Deno"

Fank ewe


Oh pleeeze don't mention sheep.  :oops: That's me done in for the evening look you boyo!
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Offline Deno

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Re: Shop problems
« Reply #4 on: November 08, 2008, 07:00:35 PM »
heh!

Can you just give me the version of IE you were using?

ta

Dene

Offline Brom

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Re: Shop problems
« Reply #5 on: November 08, 2008, 07:51:51 PM »
Quote from: "Deno"
heh!

Can you just give me the version of IE you were using?

ta

Dene

Version 7.0 (7.0.5730.13 to be exactomo)
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Offline Radtoy

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Re: Shop problems
« Reply #6 on: November 08, 2008, 08:08:13 PM »
I had been having problems ordering too - using IE 7.0.6001.18000. It would get to paypal and give me an error. I don't know if it is fixed now, but the only thing I did differently was to NOT add a comment before preceeding to the paypal page.

I was able to finally (about 20 minutes ago) get my order in after at least 8 attempts.

Your silly attempt to thwart United Statesians (People from the United States of North America) from obtaining the highest quality music has FAILED!  :P

Offline Deno

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Re: Shop problems
« Reply #7 on: November 08, 2008, 08:22:43 PM »
Quote from: "Radtoy"
I had been having problems ordering too - using IE 7.0.6001.18000. It would get to paypal and give me an error. I don't know if it is fixed now, but the only thing I did differently was to NOT add a comment before preceeding to the paypal page.

I was able to finally (about 20 minutes ago) get my order in after at least 8 attempts.

Your silly attempt to thwart United Statesians (People from the United States of North America) from obtaining the highest quality music has FAILED!  :P

OK, so you tried 8 times and the 9th worked? And on the 9th attempt was the only time you didn't leave a comment?

Just trying to work out why some people have problems.

Thanks

Dene

Offline DannySoisSage

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Re: Shop problems
« Reply #8 on: November 09, 2008, 08:28:26 PM »
I'll throw my oar in here and say that I'm having the same problem. I'm not leaving any comments, I'm using whatever IE that comes with Vista is and I've probably tried eight or nine times. And I don't have FF  :shock:

Cheers  :mrgreen:

Offline Rudy

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Re: Shop problems
« Reply #9 on: November 10, 2008, 12:33:19 AM »
I'm having the same problem.  I've tried IE 6 and 7, no FireFox--tried twice...

Offline Big Black Shed

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Re: Shop problems
« Reply #10 on: November 10, 2008, 01:03:47 AM »
FireFox 2.0.0.17 running on Mac OSX 10.3.9. (how old is that?????) I really must upgrade soon :oops:  :oops:
It's not the winning or even taking part. It's the arsing about that counts.

Offline Pedro

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Re: Shop problems
« Reply #11 on: November 10, 2008, 01:34:54 AM »
Good grief! Could it be....

The Wrong Browsers!!

"Putting food on the table is more important than 7/8"

Offline J Jonah Jameson

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Re: Shop problems
« Reply #12 on: November 10, 2008, 07:33:41 AM »
If all else fails, you can always pay by cheque.  

I'm sure the address is on the site somewhere.  Mind you, I lost my keys yesterday, so god knows how I'll find that...

Deno? Is it up yet?

JJJ

Offline DannySoisSage

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Re: Shop problems
« Reply #13 on: November 10, 2008, 12:16:16 PM »
Just to say that I just got through, Special Edition bought and paid for  :mrgreen:

Cheers

Offline leelustig

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Re: Shop problems
« Reply #14 on: November 10, 2008, 05:23:56 PM »
Quote from: "Brom"
:D  :D

Sorted!!

I was using Internet Explorer  :( . This time I tried Firefox - no problems!!  :D

The only difference was that on IE I inputted my Name, address, email, and comment -  got through to the pay now page, clicked make a payment and Paypal returned a "General Error" with instructions to check emails for transactions.

The last time I went through Firefox, the same inputs as above BUT this time also my phone number, as that box was in yellow (nothing like that in IE) and the payment went into Paypal without a problem.

So I guess either the problem is sorted, or it's a bug with IE or I needed to input a phone number.

Hope this helps iron out any further teething problems

Cheers

B  :D
Question: Did you have to transfer funds from your account into paypal to make the order?
Cause I think that's why it wasn't working for me, the funds take a week to transfer...
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